PAC的经验 校园生活 校园资源 信息技术服务
校园资源

信息技术服务

The 帕洛阿尔托学院 Information Technology Services (ITS) department is committed to providing quality technology resources and support to students, 教师, 工作人员, and the college community.

ace & 技术支持

帕洛阿尔托学院 Helpdesk
Phone: 210-486-3777 (select option 1)

营业时间
周一至周五早上7点.m.-7 p.m.

 

澳门新葡京博彩服务台
Phone: 210-485-0555 (select option 4)
免费电话:866-493-3947

营业时间
星期一至星期五:上午8点.m.午夜
星期六:上午9点.m.–9 p.m.
周日:上午11点.m.午夜

 

调用者清单
When calling, please have the following information readily available

  • SSN的后四位
  • ace ID
  • 出生日期
  • 横幅ID

Free or low-cost internet and devices

Programs are available to bridge the digital divide by providing students free or low-cost internet service.

 Low-Cost Internet and Devices

技术资源

Computer lab and printing

The Academic Learning Studio (Ozuna 150) computers and student printing services (GoPrint) are available Monday-Friday, 7 a.m.-7 p.m

The Academic Learning Studio is available for Appointments and Reservations. To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1).

笔记本电脑结账

I don’t have access to technology equipment. How can I request to borrow equipment for working remotely?

Laptops are available on a first-come, first-served basis (by appointment or walk-in). Requests may be submitted Monday-Friday between 8 a.m.–5 p.m., by completing the following steps:

  1. Call PAC ITS at 210-486-3777 (select option 1).
  2. ITS will verify student eligibility.
  3. Pickup appointment will be scheduled.
  4. ITS will provide a brief overview of the equipment, 分享有用的资源, and address any questions the student might have.

What are the eligibility requirements for loaner equipment?

  • Must be enrolled in the current term and provide two forms of identification (student ID and state ID)
  • Must be PAC home student
  • Equipment is loaned on a term-by-term basis and must be returned at the end of term

Where can I pick up requested equipment?

  • All loaner laptops will be available for pickup in the Academic Learning Studio in the Ozuna 图书馆 and Learning Center, 150房间.
On-Campus Internet Access

校内Wi-Fi热点
To help ensure the campus community has the access they need for remote learning, 教学, 和工作, 帕洛阿尔托学院 has designated parking lots 1 and 2 (north of Palomino Center) and lot 11 (north of Ozuna) as hotspots for students to access campus Wi-Fi. Everyone is encouraged to stay in their vehicles and practice social distancing. 查看Wi-Fi热点地图

远程预备新兵训练营

Start Smart with 远程预备新兵训练营

  • To prepare for remote learning, students are encouraged to take the one-hour 远程预备新兵训练营 (RRBC) training in Canvas.
    • 单击ace中的Canvas, scroll down in your dashboard until you see your college’s name and Remote Ready Book Camp.
    • It will help you to watch 关于RRBC的视频.
  •  
Help Guides and Knowledgebase

Additional Help guides and knowledgebase support are available on 阿拉莫大学 Screen Steps Live.

Help Guides and Knowledgebase 

员工资源

What is VPN, and who needs it?

  • Virtual Private Network (VPN) is a secure connection for employees to access 阿拉莫大学 servers when you are not on campus or district offices.
  • VPN is required for services such as Share Drive Access, 横幅访问, Ad-Astra访问, 和远程桌面.
  • You will not need VPN to access ace, Canvas, AlamoShare, Outlook, Zoom, or Microsoft Teams.

我需要VPN接入. 我该怎么办??

  • 员工 who need to access 阿拉莫大学 resources while off-site must submit a completed Multi-Factor Authentication (MFA) Virtual Private Network (VPN) Access Request Form.
  • MFA VPN forms must be submitted through the FootPrintes ticketing system. 
  • Contact the PAC ITS helpdesk to have the VPN application installed and configured on your computer.